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AUD
Shipping policy
Shipping Information
We’re working hard to get your order packed, dispatched and on its way to you as smoothly as possible. Please review the estimated processing and delivery times below before placing your order.
End of Season Clearance — High Order Volume
We are currently experiencing a significantly higher volume of orders during our End of Season Clearance. Our warehouse team is processing orders as quickly as possible, however dispatch and carrier transit times may occasionally take a little longer than usual. We truly appreciate your patience while our team works through every order carefully.
From Our Warehouse to Your Door
Every order goes through processing, packing and carrier handover before beginning its journey to you.
During major sale events, international peak periods or periods of high carrier demand, estimated delivery times may be affected by warehouse volume, transportation capacity, customs processing and local delivery conditions.
1
Order Received
Your order is confirmed and added to our warehouse processing queue.
2
Processing & Packing
Please allow approximately 1–3 business days for processing before dispatch.
3
On Its Way
Once dispatched, you'll receive an email containing your available delivery and tracking information.
Order Processing
Our warehouse team generally prepares orders within 1–3 business days.
✓ Processing time is separate from the estimated shipping or transit time.
✓ Orders placed on weekends or public holidays begin processing on the next available business day.
✓ During major sales and promotional periods, exceptionally high order volumes may occasionally extend processing times.
Delivery Options
Delivery estimates begin once your parcel has been dispatched from our fulfilment facility.
Estimated Delivery by Region
These timeframes are estimates rather than guaranteed delivery dates.
| Destination | Processing | Estimated Delivery | Additional Notes |
|---|---|---|---|
| Australia | 1–3 business days | Approx. 15–20 days | May vary by regional or remote area |
| New Zealand | 1–3 business days | Approx. 15–20 days | Customs processing may apply |
| North America | 1–3 business days | Approx. 17–22 days | Allow approximately 2 extra days during peak periods |
| Europe | 1–3 business days | Approx. 15–20 days | Customs and local carrier processing may affect delivery |
| Rest of World | 1–3 business days | Approx. 15–20+ days | Remote destinations may require additional transit time |
Why Can Delivery Take 15–20 Days?
We know you're excited to receive your order. Delivery involves several stages after your parcel leaves our warehouse, and some stages are managed by third-party logistics and customs providers.
High Sale Volume
Major promotions such as our End of Season Clearance can generate significantly more orders than normal, increasing demand across warehouse and logistics networks.
International Transit
International parcels may move through several carrier hubs, sorting facilities and transportation partners before reaching their destination.
Customs Processing
International orders may be reviewed by customs authorities. Clearance times are controlled by the destination country and can occasionally add extra transit time.
Local Delivery Conditions
Public holidays, weekends, severe weather, regional carrier capacity and remote-area delivery routes may also affect the final delivery date.
Tracking Your Order
We'll keep you updated once your parcel has been dispatched.
Shipping Confirmation
Once your order has been shipped, a dispatch confirmation will be sent to the email address used when placing your order.
Where tracking is available, your tracking details will be included in this email.
Tracking Updates
Tracking can occasionally take 24–72 hours to display its first carrier scan after dispatch.
This does not necessarily mean that your parcel has stopped moving. Carrier systems can take time to synchronise tracking events.
A Few Important Things to Know
✓ Delivery estimates are provided as a guide only and are not guaranteed arrival dates.
✓ We do not dispatch orders on weekends or applicable public holidays.
✓ APO/FPO addresses and PO Boxes are currently not supported.
✓ Delivery times can be affected by peak shipping demand, customs clearance, carrier disruption, severe weather or other circumstances outside our direct control.
✓ Weekend delivery may be available in selected locations. Availability depends on the local carrier servicing your delivery area.
Customs, Duties & Import Charges
International orders may be subject to customs inspection, local duties or taxes depending on the destination country's regulations.
If Customs Charges Are Requested
In certain destinations, customs authorities or the local delivery carrier may request payment of an import or clearance charge before delivery can be completed.
If your order qualifies for reimbursement under our customs support policy, please pay the required charge, retain the official receipt and contact our Customer Care team with a copy of the documentation.
Eligible reimbursement requests will be reviewed and processed after the submitted documentation has been verified.
Shipping FAQs
When will my order be dispatched?
Orders normally require approximately 1–3 business days for processing and packing. During major promotional periods, including our End of Season Clearance, exceptionally high order volumes may occasionally require additional processing time.
Why is the estimated delivery time 15–20 days?
Your parcel may travel through multiple logistics hubs and carrier networks before reaching you. International transportation, customs processing, regional delivery capacity and peak-period demand can all affect the overall transit time.
Why hasn't my tracking updated yet?
Tracking information may take approximately 24–72 hours to update after dispatch while your parcel receives its first carrier scan. Updates can also temporarily pause while a parcel is travelling between major logistics hubs.
Can my delivery be delayed during a sale?
Yes. Major promotional events can result in significantly higher order volumes across both warehouse and carrier networks. Our team continues processing orders as quickly as possible, but occasional additional processing or transit time may occur.
Do you deliver on weekends?
We do not dispatch orders from our warehouse on weekends. However, selected local carriers may perform weekend deliveries depending on your destination and available delivery services.
Can you guarantee my delivery date?
Delivery dates are estimates rather than guarantees. Once a parcel has been handed to the carrier, factors such as weather, customs, transportation networks, peak demand and local delivery conditions can affect the final arrival date.
What happens if customs requests a payment?
Customs rules differ by destination. If your order is eligible for customs-charge reimbursement under our policy, retain the official payment receipt and contact Customer Care so the documentation can be reviewed.
Shipping estimates are based on normal carrier operating conditions and begin after dispatch. Actual delivery times can vary depending on destination, customs processing, local carrier conditions, public holidays, severe weather and periods of unusually high shipping demand.
Last updated: September 2026