Privacy policy

Your Privacy Matters

Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information we may collect when you visit or shop with us, how we use that information, when it may be shared, and the choices and rights available to you.

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We Take Your Privacy Seriously

We aim to collect and use personal information fairly, transparently and only for legitimate business purposes. We also take reasonable technical and organisational measures designed to protect the information entrusted to us.

Your Information, Clearly Explained

When you shop with us, create an account, contact Customer Care or browse our website, certain information may be collected so that we can process orders, provide our services, improve your experience and keep our website secure.

01

Information You Give Us

Details such as your name, contact information, delivery details and order information.

02

Shopping & Device Data

Information generated when you browse, purchase, interact with or access our website.

03

Cookies

Cookies and similar technologies may help us operate, understand and improve our website.

04

Your Choices

Depending on applicable law, you may have rights regarding access, correction, deletion and marketing preferences.

1. Information We Collect

Personal information is information that identifies you, relates to you or may reasonably be linked with you.

Account & Contact Information

This may include your name, email address, telephone number, account details and information you provide when creating or managing an account.

Order & Delivery Information

This may include your billing address, delivery address, purchased products, transaction details, order history and information required to fulfil an order.

Payment Information

When you make a purchase, payment-related information is processed as required to complete your transaction. Payment processing may be handled by secure third-party payment providers.

Customer Care Information

We may collect information you provide when contacting us, including messages, return enquiries, feedback and other Customer Care communications.

Device & Technical Information

We may receive information such as your IP address, browser type, operating system, device identifiers, diagnostic information and website activity.

Approximate Location Information

Depending on your device, settings and services used, approximate location information may be inferred from information such as your IP address.

2. How We Use Your Information

We use personal information where reasonably necessary to operate our store and provide our services.

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Process Your Orders

To process purchases, organise fulfilment, provide delivery updates and manage returns or refunds.

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Provide Customer Care

To answer questions, respond to requests and resolve problems relating to your account or purchases.

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Improve Our Store

To understand how customers use our website and improve our products, website performance and customer experience.

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Keep Our Services Secure

To help verify accounts, identify suspicious activity, prevent fraud and protect customers and our business.

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Communicate With You

To provide transactional messages, policy updates, service notices and other communications related to your relationship with us.

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Comply With Legal Obligations

To meet applicable legal, accounting, regulatory and security requirements.

3. Orders, Checkout & Payment Information

When you place an order, we collect information necessary to process and fulfil your purchase. This may include your contact information, billing details, shipping details and transaction information.

Payment transactions may be processed through third-party payment service providers. These providers may process payment information according to their own privacy policies and security requirements.

We use order-related information to complete transactions, prevent fraudulent activity, communicate about your order and provide post-purchase support.

4. Cookies & Similar Technologies

Cookies help websites remember information and provide useful functionality.

What Are Cookies?

Cookies are small data files stored on your browser or device. We may also use similar technologies, including local storage, pixels, tags and device identifiers.

How We May Use Cookies

  • To keep the website functioning correctly.
  • To remember preferences, shopping-cart information and relevant settings.
  • To understand website traffic and how visitors use our store.
  • To help detect suspicious or fraudulent activity.
  • To measure the effectiveness of marketing campaigns.
  • Where permitted, to help personalise marketing and advertising.

Managing Cookies

Depending on your location and the technologies used on our website, you may be able to manage cookie preferences through our cookie controls, your browser settings or your device.

Disabling certain cookies may affect some website functions, such as account features, checkout preferences or saved shopping-cart information.

5. Marketing & Advertising

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send marketing communications about products, promotions, launches and other updates.

We may also use information about interactions with our website to understand the effectiveness of our advertising and, where permitted, provide more relevant advertising experiences.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the message or by contacting us.

Changing Your Mind

Where our processing relies on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

6. When We Share Personal Information

We do not disclose personal information indiscriminately. Information may be shared when reasonably necessary to operate our business and provide our services.

Service Providers

We may share relevant information with companies that help us provide our website, payments, order fulfilment, delivery, analytics, customer support, marketing, security and other business services.

These providers should only receive information reasonably required to perform the applicable service.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction where permitted by law.

Legal & Security Requirements

We may disclose information where reasonably necessary to comply with applicable law, legal process or lawful requests from government or regulatory authorities.

Information may also be disclosed where reasonably necessary to protect our legal rights, investigate fraud, enforce our terms or protect our customers, employees or business.

7. International Data Transfers

We may work with service providers that operate or store information in countries other than the country in which you live.

As a result, personal information may be transferred to and processed in other jurisdictions. Privacy and data protection laws in those jurisdictions may differ from those in your home country.

Where required by applicable law, we take appropriate steps designed to provide safeguards for international transfers of personal information.

European Economic Area & UK Visitors

Where European or UK data protection laws apply, our legal basis for processing personal information may include:

  • Processing necessary to perform a contract with you, including processing and delivering your order.
  • Compliance with our legal obligations.
  • Our legitimate interests, where those interests are not overridden by your rights and interests.
  • Your consent where consent is required by applicable law.

8. Data Security & Retention

Keeping Your Information Secure

We use reasonable technical, administrative and organisational safeguards designed to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online service or transmission method can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Your rights depend on the privacy laws that apply to you.

Access

You may have the right to request access to personal information we hold about you.

Correction

You may request correction of inaccurate or incomplete personal information.

Deletion

In certain circumstances, you may request deletion of personal information.

Restriction

You may have the right to request limits on certain processing activities.

Objection

In certain circumstances, you may object to our processing of your personal information.

Data Portability

Where applicable, you may request certain information in a structured, commonly used format.

Withdraw Consent

If processing relies on consent, you may withdraw that consent at any time.

Marketing Opt-Out

You may unsubscribe from promotional communications at any time.

Make a Complaint

You may have the right to complain to an applicable privacy or data protection authority.

Privacy Requests

To protect your information, we may need to verify your identity before completing certain privacy requests.

Some information may need to be retained where applicable law allows or requires us to retain it, including certain transaction, fraud prevention, accounting or legal records.

10. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the applicable minimum age required by local privacy laws.

We do not knowingly seek to collect personal information from children under 16 where that threshold applies.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the situation and take appropriate action.

11. Third-Party Websites & Services

Our website may contain links to websites, applications, social media services or other services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party services that we do not control.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information through that service.

Safety, Security & Fraud Prevention

We may use personal information to help verify accounts and transactions, investigate suspicious activity, prevent fraud, protect our website and enforce our policies and terms.

These activities help us protect our customers, our services and our business from misuse and potentially unlawful activity.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal and regulatory requirements.

When we make changes, the updated version will be published on this page and the "Last Updated" date below may be revised.

We encourage you to review this page periodically so that you remain informed about how personal information is handled.

Privacy FAQs

What information do you collect when I place an order?
We may collect information required to process and fulfil the transaction, including your name, contact information, billing and delivery information, order details and relevant payment or transaction information.
Do you use cookies?
Yes. Cookies and similar technologies may be used for essential website functions, preferences, analytics, security and, where permitted, advertising and marketing measurement.
Do you share my information with other companies?
Information may be shared with service providers that help us operate our store, such as payment, fulfilment, delivery, hosting, analytics, security, customer support and marketing providers. Information may also be disclosed where required or permitted by law.
Can I stop receiving marketing emails?
Yes. You can use the unsubscribe option contained in applicable promotional emails or contact us to update your marketing preferences.
Can I ask for my personal information to be deleted?
Depending on applicable law, you may have the right to request deletion of certain personal information. Some records may need to be retained for legal, accounting, transaction, security or fraud-prevention purposes.
How do I make a privacy request?
Please contact our Customer Care team through our Contact Us page. Include enough information for us to understand your request. We may need to verify your identity before completing certain privacy requests.
How long do you keep my information?
Retention periods vary depending on the type of information, why it was collected and applicable legal requirements. We generally retain information only for as long as reasonably necessary for the purposes described in this policy.

Questions About Your Privacy?

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right or have concerns about how your personal information is handled, please contact our Customer Care team.

Contact Us